NSFAS Queries

NSFAS Queries

If you’re a South African student or parent considering higher education and need answers to queries? The National Student Financial Aid Scheme (NSFAS) provides financial assistance to make higher education education more affordable to many prospective students. NSFAS queries are often questions, concerns, or challenges about South Africa’s National Student Financial Aid Scheme (NSFAS). NSFAS is a government effort that gives financial support to qualifying students to help cover higher education expenditures such as tuition, housing, and other study-related costs.

READ: NSFAS Helpline

NSFAS Queries

Below are some common queries of applicants that require answers;

How Do I Apply For NSFAS Funding?

• Step 1: Go to www.nsfas.org.za and click on the ‘myNSFAS’ tab.
• Step 2: Create a myNSFAS account
• Step 3: Click on the ‘APPLY’ tab and complete the sections on the screen
• Step 4: Upload required supporting documents where applicable
• Step 5: Click on ‘Submit’.

Which Documents Are required to apply for NSFAS?

• All applicants must provide a copy of their ID. A temporary ID issued by the Department of Home Affairs will be accepted.
• Non-SASSA applicants must provide ID copies of parent/s, legal guardian/guardian or spouse.
• Smart ID cards: a copy with both sides of the smart ID must be provided.
• Proof of income: The applicant and/or parents/legal guardian/spouse (where applicable (non-SASSA) should provide the latest payslip not older than 3 months, UIF letter, appointment letter, retrenchment letter (applicant and/or parent(s), legal guardian/spouse)
• Passports/Driver’s licenses will not be accepted as proof of ID.

Who can apply for NSFAS Funding?

• Must be a South African citizen / permanent resident
• Combined gross household income should not exceed R350 000 per annum
• Combined gross household income (persons living with disabilities) should not exceed R600 000 per annum
• SASSA recipients automatically qualify on financial eligibility
• Must have email and cell phone number

READ: NSFAS Contact Details Email

NSFAS Contact Details

All applicants of NSFAS, parents, and prospective applicants may put their queries through the following contact details of NSFAS;

NSFAS Virtual Contact Centre

We are available to assist through the following channels:

• Email: info@nsfas.org.za
• Facebook: National Student Financial Aid Scheme
• Twitter: @myNSFAS
• Instagram: @myNSFAS
• WhatsApp: +27 78 519 8006
• USSD:*120*67327#

Account, Payment and Balance Enquiries

• For queries regarding payments and balances:
• Tel No.: 08000 67327
• Email: collections@nsfas.org.za

Vuvuzela Fraud & Corruption Hotline

To submit information on fraud or corruption identified or witnessed:

• Tel No.: 0860 247 653
• Email: nsfas@thehotline.co.za
• Fax2Email: 086 726 1681
• SMS Call Back Number: 30916
• www.thehotlineapp.co.za
• www.thehotline.co.za

For the submission of legal documentation for the attention of the National Student Financial Aid Scheme

• Email: legal@nsfas.org.za
• Legal documentation not submitted and logged through this dedicated mailbox will be deemed invalid and will not receive timeous attention

Outreach and Community Event Invites

For all queries regarding outreach and community event invites:

• Email: outreach@nsfas.org.za

Media

For all media-related enquiries please contact:

• Email: media@nsfas.org.za

NSFAS Toll-Free Number

• Toll-Free: 08000 67327
• info@nsfas.org.za

You may ensure a smooth journey to obtaining the financial aid you require by understanding the qualifying requirements, and application procedure, and answering typical questions. Visit the official website of NSFAS for more information.

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